Analyst, Infrastructure II
Job Title:
Analyst, Infrastructure II Location:
Knoxville, TN, Tennessee Home Office Job Summary and Description:
The purpose of this position is to provide Infrastructure support and engineering services as a part of the Infrastructure Systems Team. This position will be responsible for mid-level engineering support and will enable the Team to be more responsive and efficient. Additionally, the person in this role will provide mentoring to the Service Desk team with core infrastructure related tasks improving overall performance for all team members. Key
Responsibilities:
Utilizes skills to manage Microsoft Server, Microsoft SCCM and VMware for the Infrastructure Team and be accountable for monitoring, updates/patching, accuracy and performance metrics provided by the systems Assist with hardware replacement, cabling and local/remote troubleshooting of network and server issues Assist in building, loading and managing new servers and supplying break/fix type services as required Provide support for cloud infrastructure deployments. Provide ongoing assistance and support for Active Directory to ensure its accuracy, reliability and proper management and control Assist with vulnerability remediation as directed by Infosec Team Assist with troubleshooting/resolving backups failures Provide assistance to the server administrators with daily tasks (Reports, Tickets, Etc) Create and maintain accurate documentation on activities performed and assist with developing diagrams, workflows and process maps as required to support the team Perform site backup monitoring and troubleshooting and provide metrics on same Work with vendors to resolve infrastructure software issues as needed Other Duties as assigned by Manager Education &
Experience:
Bachelor's degree in a technical field or equivalent experience required. Bachelor's degree in Computer Science is preferred. Must have 5
years of IT experience. Experience supporting data center components of an enterprise infrastructure. Skills & Attributes:
Ability to troubleshoot Level 1 and 2 server and network issues/problems Demonstrated expertise with Microsoft SCCM Demonstrated expertise with Active Directory Demonstrated expertise with Microsoft Exchange. Working knowledge of Microsoft SQL Server (various versions). Demonstrate expertise with VMWare Demonstrated expertise of the Windows Servers operating systems Storage concepts/management is a plus Additional Job Information:
The ideal candidate needs to have experience with:
VMware - Basic management Some Windows Administration and setup Some Linux Administration and setup Basic networking skills and troubleshooting Provide Server and Desktop support and troubleshooting of interoperability issues Resolve problems involving new or existing hardware/software Research vendor documentation and work with other supporting organizations for troubleshooting solutions Install, troubleshoot, service, and repair personal computers, related PC software, cables, and connectors Provide hardware, and software support Investigate information, network, and communications needs of users, and make recommendations regarding solutions COVID-19 continues to significantly impact our employees, families, and communities. With employee health and safety as our top priority, and as a federal contractor, Electric Power Research Institute is taking action to address the increased risk and uncertainty COVID variants pose in the workplace. As mandated by Executive Order 14042:
Ensuring Adequate COVID Safety Protocols for Federal Contractors, effective December 8, 2021, all newly hired employees, in the United States, must be fully vaccinated before their start date, unless they are legally entitled to an accommodation. EPRI participates in E-Verify, an online system operated jointly by the Department of Homeland Security and the Social Security Administration (SSA). EPRI uses the system to check the work status of new hires by comparing information from the employee's I-9 form against SSA and Department of Homeland Security databases. Note:
To ensure compliance with U.S. export controls, please indicate your U.S. citizenship or (for foreign citizens) your U.S. visa/immigration status in your resume or cover letter. EPRI is an equal opportunity employer. EEO/AA/M/F/VETS/Disabled Together . . . Shaping the Future of Energy. www.epri.com
Salary Range:
$100K -- $150K
Minimum Qualification
Systems Architecture & EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
Analyst, Infrastructure II Location:
Knoxville, TN, Tennessee Home Office Job Summary and Description:
The purpose of this position is to provide Infrastructure support and engineering services as a part of the Infrastructure Systems Team. This position will be responsible for mid-level engineering support and will enable the Team to be more responsive and efficient. Additionally, the person in this role will provide mentoring to the Service Desk team with core infrastructure related tasks improving overall performance for all team members. Key
Responsibilities:
Utilizes skills to manage Microsoft Server, Microsoft SCCM and VMware for the Infrastructure Team and be accountable for monitoring, updates/patching, accuracy and performance metrics provided by the systems Assist with hardware replacement, cabling and local/remote troubleshooting of network and server issues Assist in building, loading and managing new servers and supplying break/fix type services as required Provide support for cloud infrastructure deployments. Provide ongoing assistance and support for Active Directory to ensure its accuracy, reliability and proper management and control Assist with vulnerability remediation as directed by Infosec Team Assist with troubleshooting/resolving backups failures Provide assistance to the server administrators with daily tasks (Reports, Tickets, Etc) Create and maintain accurate documentation on activities performed and assist with developing diagrams, workflows and process maps as required to support the team Perform site backup monitoring and troubleshooting and provide metrics on same Work with vendors to resolve infrastructure software issues as needed Other Duties as assigned by Manager Education &
Experience:
Bachelor's degree in a technical field or equivalent experience required. Bachelor's degree in Computer Science is preferred. Must have 5
years of IT experience. Experience supporting data center components of an enterprise infrastructure. Skills & Attributes:
Ability to troubleshoot Level 1 and 2 server and network issues/problems Demonstrated expertise with Microsoft SCCM Demonstrated expertise with Active Directory Demonstrated expertise with Microsoft Exchange. Working knowledge of Microsoft SQL Server (various versions). Demonstrate expertise with VMWare Demonstrated expertise of the Windows Servers operating systems Storage concepts/management is a plus Additional Job Information:
The ideal candidate needs to have experience with:
VMware - Basic management Some Windows Administration and setup Some Linux Administration and setup Basic networking skills and troubleshooting Provide Server and Desktop support and troubleshooting of interoperability issues Resolve problems involving new or existing hardware/software Research vendor documentation and work with other supporting organizations for troubleshooting solutions Install, troubleshoot, service, and repair personal computers, related PC software, cables, and connectors Provide hardware, and software support Investigate information, network, and communications needs of users, and make recommendations regarding solutions COVID-19 continues to significantly impact our employees, families, and communities. With employee health and safety as our top priority, and as a federal contractor, Electric Power Research Institute is taking action to address the increased risk and uncertainty COVID variants pose in the workplace. As mandated by Executive Order 14042:
Ensuring Adequate COVID Safety Protocols for Federal Contractors, effective December 8, 2021, all newly hired employees, in the United States, must be fully vaccinated before their start date, unless they are legally entitled to an accommodation. EPRI participates in E-Verify, an online system operated jointly by the Department of Homeland Security and the Social Security Administration (SSA). EPRI uses the system to check the work status of new hires by comparing information from the employee's I-9 form against SSA and Department of Homeland Security databases. Note:
To ensure compliance with U.S. export controls, please indicate your U.S. citizenship or (for foreign citizens) your U.S. visa/immigration status in your resume or cover letter. EPRI is an equal opportunity employer. EEO/AA/M/F/VETS/Disabled Together . . . Shaping the Future of Energy. www.epri.com
Salary Range:
$100K -- $150K
Minimum Qualification
Systems Architecture & EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
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